It also conveniently shows a Related Items pane with contact information and a timeline of past interactions you had with them like emails, appointments and calls. Similar to BCM, you can centrally manage various data on your customers and deals that you have made with them. Unlike BCM, OCM is really easy to set up and can be accessed from anywhere as the data is being stored in Exchange Online. When you are not ready to give up on BCM just yet, you can set a Registry key value to prevent your Office 365 installation from being upgraded to Office 2016 so you won’t run into any issues. However, they did release a successor called Outlook Customer Manager (or OCM for short) which is a completely new product with many of the features of BCM. Unfortunately, Microsoft has decided to discontinue Business Contact Manger (BCM) so there won’t be a 2016 version of BCM nor an update to make the current version compatible with Outlook 2016. Where can I download BCM for Outlook 2016? I just upgraded to Outlook 2016 and found that Business Contact Manager (BCM) is no longer working.
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